NATIONAL RAILROAD ADJUSTMENT BOARD
THIRD DIVISION Docket Number CL-22623
(Brotherhood of Railway, Airline and
( Steamship Clerks, F=eight Handlers,
( Express and Station Employes
PARTIES TO DISPUTE:
(Southern Railway Company
STATEMENT OF CLAIM: Claim of the System Committee of the Brotherhood
(GL-8626) that:
(1) Carrier violated the Agreement between the parties and
continues to violate the Agreement when it dismissed Mr. J. L. Clayton
from the employ of the Southern Railway Company unjustly.
(2) Carrier shall now be required to restore Mr. Clayton to
service with full seniority rights unimpaired, including vacation
rights, and compensate him for all salary loss sustained retroactive
to March 7, 1977 and continuing to include all subsequent increases
due him by negotiations between the Brotherhood and the Southern Railway
Company.
OPINION OF BOARD: Claimant was a dining car waiter on Carrier's
Train No. 1, the Crescent, operating between
Washington, D. C. and New Orleans, La. He had been in Carrier's service
about three and one-half years.
On February 7, 1977, he was notified by the Manager, Dinixtg
and Sleeping Cars:
"Please arrange to attend a hearing to be conducted in
the office of Division Superintendent W. H. Westerman,
99 Spring Street, Atlanta, Georgia at 2:00 P. M., Friday,
February 11, 1977.
You will be charged in the hearing with insubordination
in that you refused to comply with instructions from Steward
C. E. Smith, to properly man your station as waiter No. 2,
Train No. 1, on January 10, 1977.
Award Number 22558 Page 2
Docket Number CL-22623
"It is alledged that you accepted an order from a
passenger located at station No. 3 to which you were not
assigned and when instructed by Steward Smith to man your
assigned station No. 2 and serve a waiting passenger and
allow waiter No. 3 to complete service to a passenger at
station No. 3, you becam argumentative, refused to
comply with the steward's instructions and advised him
not to tell you what to do, after which you continued
service to station No. 3 in defiance of the steward's
instructions.
Additionally, you will be charged with failure to
perform your duties as waiter No. 2 and sleeping on duty.
This incident occurring during the breakfast meal on
Train No. 1 the following morning, January 11, 1977.
The above constituting violation of Section I,
Articles 5 A and B, Page 7, and Section III, Articles 2
A, B, and C, Page 13, of the company Manual of Instructions and Procedures, Dining and Tavern Car Se
You may arrange to have with you at the hearing any
witnesses and/or representatives you desire in accordance
with your agreement."
At the request of the Organization, the investigation was
postponed to February 18, 1977.
Section 1, Articles 5 A and 5 B, and Section III, Articles 2 A,
2 B, and 2 C of the Manual of Instructions and Procedures, Dining and
Tavern Car Section, as referred to in the letter of charge, reads:
"SECTION I - GENERAL
5. Conduct
A. Employees should conduct themselves in a courteous,
orderly and quiet manner at all times.
B. Uncivil, offensive or unjustifiable behavior
jeopardizing the business interest of the Company
is a breach of the employer-employee relationship
and just cause for discipline."
Award Number
22558
Page 3
Docket Number CL-22623
"SECTION III - DUTIES OF THE CREW
2. Stewards
A. Stewards are directly responsible for the entire
operation of the dining car, including maintaining
supplies and equipment, maintaining order and
cleanliness, serving guests, collecting and
handling funds, etc.
(1) In carrying out these duties, stewards
should follow guidelines for maintaining
supplies and equipment, maintaining order
and cleanliness, serving guests, collecting
and handling funds, etc., set forth elsewhere
in this manual.
B. Stewards have direct supervision over dining cars
to which they are assigned and are held responsible
for the actions and performance of the entire crew.
(1) Stewards will also have general charge of
tavern car if one is attached to train.
C. The authority of the steward as set forth in this
manual must be respected by all members of the crew."
The investigation was conducted on February 18, 1977, the date
agreed upon. Claimant was present throughout the investigation, and was
represented by the Local Chairman of the Organization. A transcript of
the investigation has been made a part of the record. We have carefully
reviewed the entire record, including the transcript of the investigation,
and find that none of claimants substantive procedural rights was
violated. Claimant received a ,fair and impartial hearing.
In dining car operations, the Steward is in charge of the car
and the crew. The transcript of the investigation shows that claimant
was insubordinate to and argu~entative with the Steward. The Steward
testified that claimant told him " ..not to tell him what to do," and
that claimant "seemed angry and belligerent."
There was substantial evidence in support of the charge against
the claimant. The record also shows that between August 21, 1976, and
September 20, 1976, claimant was suspended for thirty days for refusing
Award Number
2255$
Page 4
Docket Number CL-22623
to perform duties assigned to him. Apparently the prior discipline
did not have the desired effect.
There is no proper basis for the Board to interfere with
the discipline imposed by the Carrier.
FINDINGS: The Third Division of the Adjustment Board, after.giving the
parties to this dispute due notice of hearing thereon, and
upon the whole record and all the evidence, finds and holds:
That the Carrier and the Employes involved in this dispute
are respectively Carrier and Employes within the meaning of the
Railway Labor Act, as approved June 21, 1934;
That this Division of the Adjustment Board has jurisdiction
over the dispute involved herein; and
That the Agreement was not violated.
A W A R D
Claim denied.
NATIONAL RAILROAD ADJUSTMENT BOARD
By Order of Third Division
ATTEST:~G~
~&14crme-
Dated at Chicago, Illinois, this 16th day of October
1979.