1. Carrier violated the provisions of the Clerks' Agreement dated November 1, 1982, at Ravenna, Kentucky, beginning August 14, 1989, when it contracted out and/or gave work belonging to the clerical craft to an outside party not covered under the provisions of said Agreement.

2. Carrier shall compensate the Senior Available Employe, extra in preference, eight (8) hours' pay at the rate of Data Clerk Ravenna, beginning with the second shift, August 14, 1989, and continuing for each shift thereafter until stopped.

3. Carrier shall return the work to employes covered by the Clerical Agreement dated November 1, 1982."

Prior to October 1978, the Data Clerk at Ravenna, Kentucky went to the Riverview Hotel, knocked on doors, and gave T&E crew's their calls in person. In October 1978, Carrier installed a railroad maintained phone system in the Riverview Hotel, with the controlling telephone located on the Crew Callers desk at Ravenna. Subsequent to that date, and until August 14, 1989, the Crew Caller at Ravenna would call the rooms and give the crew members their individual calls.

On August 10, 1989, under Notice 289, the Carrier issued the following instructions:

"Effective 1700 hours, August 14, 1989 .. the crew calling functions formerly performed by the crew clerks at Ravenna, Kentucky for train and engine service personnel will be performed by the crew dispatchers at the Crew Management Center ... Jacksonville, FL . ...

... Road Crews being housed at Riverview Hotel in Irvine, Kentucky will be called by the Hotel Clerk by knocking on the door and relaying the necessary informantion as received from the callers office in Jacksonville. If for any reason you are not at your usual calling place as stated in operating rule 500 it will be your responsibility to notify the Hotel Clerk or crew caller in Jacksonville how you will receive your call."

Since mid-August 1989, the desk clerk at the Riverview Hotel has been knocking on doors and giving the calls to crew members.

The Organization submitted a claim alleging that Carrier .had violated the Agreement when it "permitted and/or contracted work belonging to the Clerical organization to be performed by the hotel clerk at the Riverview Hotel beginning August 14, 1989."

Carrier denied the claim asserting that:

"Effective with the transfer of crew calling duties to Jacksonville, the Ravenna Crew Caller in the CMC began calling the hotel clerk who then relayed the call to the crew members in their rooms. The only difference is that the Crew Caller gives the information to the hotel clerk to relay to the crew in lieu of giving it to the crew members via intercom. A contract clerk is still making the call and relaying the call information via the hotel clerk ....

96-3-93-3-27