"I. Was the Carrier's response to the grievance filed by the

Claimant timely? If not, what is the appropriate remedy?

2. Does the NRAB have jurisdiction over the Claimant's dispute over the Carrier's Debit Policy?

3. If so, was the Carrier's Debit Policy applied to the Claimant in a just and equitable manner?"

Parties to said dispute were given due notice of hearing thereon.

The underlying facts giving rise to this matter are not in dispute.

Petitioner Catherine Lukensmeyer worked for the Carrier as a Lead Service

Attendant. At all times relevant in this matter, the Petitioner was governed by a Collective Bargaining Agreement (CBA) between Amtrak and the Amtrak Service Workers Council (TWU-HERE-TCU or "Organization").

On October 5, 2010, the Petitioner submitted a claim to the Crew Base

"In accordance with Rule 18 of the Collective Bargaining Agreement (CBA) between the National Railroad Passenger Corporation (AMTRAK) and its Employees represented by the AMTRAK Service Workers Council (TWU-HERE-TCU) I hereby grieve the unjust and inequitable actions and policies of AMTRAK in the issuance and collection of Debits (specifically Shortage #0294365 prepared and dated Sept. 8, 2010).

This action is unjust and inequitable because

· There is no system of Chain of Custody in place at Amtrak.

· There is inadequate, and sometimes nonexistent, secure storage provided by Amtrak.

· As an LSA I am being financially harmed by the current inventory system at Amtrak and held accountable for product distribution beyond my control. Specifically, Service Attendants (SAs) can provide overly-generous pours of wine from "fifth" bottles, possibly to their own benefit.

· SAs are: `[r]esponsible for accurately filling out the meal checks . . . .' (Amtrak Service Standard's Manual No. 5.1; Chap. 8, Sec. G 2 c) yet are not held accountable if the checks are not. Those errors result in loss of inventory and thus a Debit to me (LSA).

· Amtrak pays wholesale for product yet debits the LSA the full retail menu-listed amount, thus profiting on unsold product at my expense, the LSA.

"All debits and overages are issued on an individual basis. The remedy for the settling of all debits also is on an individual basis. The process for addressing debits is explained in the Amtrak Service Standard's Manual No. 5, Chapter 8: Accounting, pages 207 through 210, Debit Notice Procedures and Procedures for Protest.

You make mention that Service Attendant errors result in debits. As the Lead or Employee in Charge it is the individual LSA's responsibility to monitor and address the performance of the Service Attendants under their supervision.

In addition, your grievance makes reference to no system of Chain of Custody and non-existent secure storage. All LSA `896' paperwork is sent to the processing center in EL Paso, TX., and scanned into a permanent record in the V - Trak programming system. If there was any possibility that some documents were not scanned or missing the individual Lead Service Attendants' own personal records and paperwork (which are required to be kept according to Chapter 8 policy) could be used as verification. In your

In her reply to the Crew Base Manager, the Petitioner maintained as follows:

"In Accordance with Rule 18 Sec. (b) of the Agreement between the National Railroad Passenger Corporation (AMTRAK) and its Employees Represented By (sic) the AMTRAK Service Workers Council (TWU-HERE-TCD), I find your disallowance of my grievance noted above to be unacceptable and hereby appeal it. Your response is unacceptable because:

1. It is outside of the time limits established, both by witnesses

and positive proof; contrary to your false claim of receipt by

your office on October 8, 2010.

2. It is non-responsive to a number of the citations in the

grievance.

Mr. McNutt, twice I have requested to meet with you so that we could have substantive talks to work collaboratively to seek [a] solution to what is clearly a problem at AMTRAK. You expressed to me that you had no interest in that. For that, I am truly sorry.

On another note, rather than ignore subsequent Debits or Overages during this protracted process, I am filing an Affirmative Defense for each."

Rule 18(a) provides:

"(a) All claims or grievances other than those involving discipline must be presented in writing by or on behalf of the employees involved to the highest officer of the crew base at which the employee is assigned within 60 days from the date of the occurrence on which the claim or grievance is based. Should any such claim or grievance be disallowed, the officer shall, within 60 days from the date same is filed, notify whoever filed the claim or grievance (the employee or his representative) in writing of the reasons for such disallowance. If not so notified, the claim or grievance shall be allowed as presented."

The record shows that on October 5, 2010, the Petitioner sent her claim to the Crew Base Manager by certified mail, return receipt requested. The record further shows that the Petitioner's claim was delivered and signed for by the Carrier on October 6, 2010. The Carrier responded by letter dated December 5, 2010, and faxed its response to the Organization's office that same date. However, it is clear that the Carrier did not advise the Petitioner of its response until December 6, 2010.

By letter dated December 14, 2010, the Petitioner advised the Carrier, in relevant part, that its December 6, 2010 response "[i]s outside of the time limits established both by witnesses and positive proof, contrary to your false claim of receipt by your office on October 8, 2010."

As noted above, Rule 18(a) requires a response to the claim to "whoever filed the claim or grievance." Based on the foregoing correspondence and delivery dates, it is clear that the Carrier notified the Petitioner of its decision to her claim on the 62nd day following the date upon which the Petitioner filed her claim, clearly in violation of Rule 18(a). Given this conclusion, the remedy is clear - Rule 18(a) requires that where the Carrier's response is not within the mandated time frame, "[t]he claim or grievance shall be allowed as presented." Accordingly, the instant claim, to the extent it seeks remuneration of $150.10, is sustained. In addition, any

records that exist in the Petitioner's personnel file regarding this shortage notice shall be removed.

With respect to the Petitioner's request for a "cease and desist" order, it is well established that such an order is outside the scope of the Board's jurisdiction, particularly where, as here, the Petitioner seeks such a remedy as applied to policies and procedures that are within the Carrier's right to create. Respectfully, there is nothing within the terms of the CBA that prohibits this right as applied to the duties and responsibilities of a LSA. Accordingly, the Petitioner's request for a cease and desist order, as well as the remaining portions of the Petitioner's requested remedy not specifically addressed above, are denied.

AWARD